DATA PROCESSING METHODS AND SECRETARIAL SERVICE DELIVERY IN BUSINESS ORGANIZATIONS
Abstract
This study examined Data processing methods and secretarial service delivery in business organizations three research questions and three null hypotheses were formulated to guide the study. The research design used in this study was ex-post factor research method. Random sampling technique was used to select 50 respondents out of 100 which formed the population. The research instrument used for data collection was a questionnaire titled, "Data processing methods and secretarial service delivery in business organization Questionnaire (DPMSSDBOQ). The validity of the instrument was ascertained by two experts in test and measurement. Data from the 50 completed questionnaires were used for data analysis. The findings indicated that Manual data processing influences secretarial service delivery in business organization, Mechanical data processing influences secretarial service delivery in business organizations and Electronic data processing influences secretarial service delivery in business organizations Based on the summary of findings, it was recommended that Organizations should provide all the necessary devices for their secretarial staff and organize frequent workshops for them on different methods of data processing.
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