IMPACT OF INFORMATION COMMUNICATION TECHNOLOGY ON ORGANISATION’S PERFORMANCE
Abstract
ABSTRACT
The topic of this study is “Impact Of Information Communication Technology On Organisation’s Performance (A Case Study Of International Brewery Plc, Ilesha, Osun State)” “A case study of Nigeria Breweries Plc, Ilesha, Osun State. The company has a population of about 252 staff where sample size of 40 staff were randomly selected from sample population and that was the number of questionnaires distributed. The objectives of this study is to identify and assess the ICT facilities and systems currently in place at International Brewery Plc, Ilesha, to examine the patterns and extent of ICT utilisation in production, supply chain, quality control, and administrative operations, to evaluate the impact of ICT usage on key organisational performance metrics, including efficiency, product quality, customer satisfaction, and profitability and to investigate the challenges affecting effective ICT adoption and usage at International Brewery Plc, Ilesha. Primary data were obtained through structured questionnaires administered to employees across various departments, while secondary data were collected from company records and relevant literature. The data were analyzed using descriptive and inferential statistical methods to determine the relationship between ICT implementation and performance indicators such as communication effectiveness, service delivery, decision-making speed, and profitability. The findings revealed that ICT plays a vital role in improving operational efficiency, promoting innovation, and strengthening internal and external communication within International Brewery PLC. The study concludes that the effective use of ICT significantly enhances organizational performance. It recommends that the company should continue to invest in modern ICT infrastructure, provide regular training for staff, and integrate ICT in all aspects of its operations to achieve sustainable growth and maintain a competitive edge in the brewing industry.
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