USER SATISFACTION WITH RESOURCES AND SERVICES OF COLLEGE OF EDUCATION (A CASE STUDY OF FEDERAL COLLEGE OF EDUCATION, KANO)

ABSTRACT This study investigates user satisfaction with resources and services of college of education. other objectives are; to identify types of resources available at the Federal College of Education, Kano, Identify types of service at the Federal College of Education, Kano, to assess the level of user satisfaction with library resources at the Federal College of Education, Kano and to identify challenges associated with user satisfaction at the Federal College of Education, Kano.The research design for this study was descriptive survey research design. the target population of this study consists of the all BLS library students/user from level 100 to 400 which was 1645. while the sample was was 676. The data collected was analyzed using sample percentage. The overall study reveals that there positive relationship between library user satisfaction and resources an service. Based on the findings and conclusion the following are the mahjor findings of the study; The management of the University library should ensure that users have input in what the library would stock, The management of University library should seek audience with the academic staff on what the library should provide, The user community should be adequately informed of what materials were available on the library website, The management of University library should endeavor to seek the opinion of users as to how the library services could further be improved and The management of the library should intensify effort in enhancing the internet access in the virtual library.