SOCIAL INTELLIGENCE AND ORGANIZATIONAL PERFORMANCE (A CASE STUDY OF SELECTED HOSPITALITY FIRMS IN IKOT EKPENE)
Abstract
This study was carried out to examine social intelligence and organizational performance using selected hospitality firms in Ikot Ekpene as case study. In order to achieve the objectives of the study, a survey research design was adopted and Taro Yamane formula was used to determine a sample size of one hundred and thirteen (113) respondents from a population of one hundred and fifty-eight (158) for the study. Instrument for the study was a self-developed questionnaire which was personally administered. Hypothesis were formulated to guide the study and data were analyzed using simple percentages and chi-square (x) statistical tool. Data analysis revealed that; there is a significant effect of social awareness on organisational performance, there is a significant effect of interpersonal skills on organizational performance; there is a significant effect of team building on organisational performance; there is a significant effect of relationship management on organizational performance. Hence, the researcher therefore recommended among others that organizations should implement regular training programs focused on enhancing social awareness among employees and leaders. Also, organizations should cultivate strong relationship management practices by encouraging mentorship programs, networking opportunities, and open communication channels between employees and management,
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